Refund Policy

1. Scope

This Refund Policy applies to AegisPDF Pro and AegisPDF Team subscription purchases. AegisPDF is operated by Mitikasha LLC.

2. Payment Processing

All AegisPDF payments are processed by Lemon Squeezy, which acts as our Merchant of Record. Lemon Squeezy handles billing, tax calculation, invoicing, and refund processing on our behalf. Charges on your statement may appear as "Lemon Squeezy" or "LMSQUEEZY."

3. 14-Day Refund Window

Pro: request a full refund within 14 days of your first paid invoice. You may cancel at any time; after cancellation you retain access until the end of the current billing period.

Team: the same 14-day window applies to the team subscription, running from the team's first paid invoice. Because team members hold no billing account, a Team refund may only be requested by the team admin (the person who purchased the subscription) from the email address on it. A refund of the team subscription ends Pro access for every seat on that team.

4. Adding or Removing Seats (Team)

Adding seats to an existing team is a quantity change on your existing subscription. It is charged on your next invoice (prorated by Lemon Squeezy) and does not start a new 14-day window. The window runs once, from the team's first paid invoice.

Removing seats reduces your next invoice from the date of the change. Outside the 14-day window we do not refund unused time on a seat you have already paid for; you may revoke the seat immediately and the reduction applies at the next billing period.

5. Additional Eligibility

Beyond the 14-day window, we will also provide a refund for:

• Billing errors: if you were charged incorrectly (duplicate charge, wrong amount, or a charge after cancellation), we will promptly refund the erroneous charge.

6. Non-Refundable Situations

Refunds are generally not provided for:

• Subscription billing periods after the 14-day window (you may cancel to stop future charges)
• Renewal charges, where you had the opportunity to cancel before the renewal date
• Seats added to a team after its 14-day window has closed (see Section 4)
• Accounts or licenses terminated for violations of our Terms of Service
• Purchases where this Refund Policy has been abused, as described in the Fair Use section below

7. Fair Use of the Refund Policy

The 14-day guarantee is for customers evaluating AegisPDF Pro or Team in good faith. To keep it fair and available to everyone:

• The 14-day guarantee applies once per customer. It runs from your first paid invoice and does not reset by cancelling and repurchasing, by buying again under a different email address or payment method, or by moving between the Pro and Team plans.
• Repeatedly subscribing and refunding to obtain ongoing access without paying ("refund cycling"), or otherwise abusing this policy, is not permitted.
• Where we reasonably determine this policy is being abused or a purchase is fraudulent, we may decline the refund request and suspend or terminate the related license(s) and access under our Terms of Service. Refunds obtained through abuse or fraud may be reversed.

8. Subscription Cancellation

You may cancel your Subscription at any time through the billing portal linked from your purchase receipt. Upon cancellation, you retain access until the end of your current billing period; no partial refund is provided for unused time outside the 14-day window. Cancelling a Team subscription ends access for every seat on that team at the end of the current billing period.

9. How to Request a Refund

1. Email support@mitikasha.com with the email used for the purchase and the reason for your request. For a Team refund, this must be the team admin's email, the address on the subscription.
2. Include your Lemon Squeezy order ID or license key if available.
3. We aim to review and respond within 3 business days.

Approved refunds are processed through Lemon Squeezy and typically appear on your statement within 5 to 10 business days, returned in the currency originally charged.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact

For billing questions or refund requests, contact us at support@mitikasha.com.